Connecting to the license server
The eiConsole needs to connect to the PilotFish license server to confirm that you have a valid license. There may be difficulty connecting to the license server in network environments that require a proxy or that have strict outgoing firewall rules. The following suggestions may resolve those issues.
- In the eiConsole License Management dialog, change the “Use secure connection” option. Try restarting the eiConsole after checking this option and again after unchecking this option.
- If your network is configured to use a proxy, enter those proxy settings by clicking on the “Configure Proxy” button in the eiConsole License Management dialog. Contact your company’s network team for the correct proxy settings.
- Using your browser, verify that you can connect to the service that the eiConsole License Management component is connecting to:
You should see the following page for both URLs:
- Contact your company’s network team and ask them if they know of any reason why an application would not be able to connect to these URLs: http://neptune.pilotfish-net.com/wdi/services/LicensingService and https://neptune.pilotfish-net.com:443/wdi/services/LicensingService .